Reference

Terms That Govern Your Vipyes Account

These terms set out what you agree to when you open and use a Vipyes account — from how your wallet works with bKash, Nagad, and Rocket to how we handle disputes.

Account-holder agreementbKash, Nagad, Rocket wallet termsJurisdiction-dependent accessFair use conditionsContact and dispute rights
Vipyes Terms That Govern Your Vipyes Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how they have been applied to your account, our support team is the right first stop. You can reach us through live chat on the site, by email, or through the in-app help button on mobile. We handle account-level queries — wallet disputes, access issues, term clarifications — through all three channels.

Team online

Live Chat

Open the chat widget on any page. Use this for urgent account or wallet queries tied to your terms agreement — responses during active hours.

Email Support

Write to us for detailed term queries or formal dispute notices. Include your account ID and the specific clause or transaction in question.

In-App Help

Tap the help icon inside your account on mobile. Covers wallet verification steps, access questions, and term-related account flags.

ACCOUNT SECURITY STANDARDS

How Vipyes Protects Your Account Data

Account security under these terms means more than a password. We verify wallet ownership when you link bKash, Nagad, or Rocket — the number on your wallet must match the details on your account. Session data is protected in transit, and we do not store your full wallet credentials on our servers. If you believe your account has been accessed without your consent, contact support immediately so we can lock the session and investigate. You can request a review of data we hold on your account through the email support channel.

Wallet Verification

We match your bKash, Nagad, or Rocket number to your registered account before any withdrawal is processed — this step protects you from misdirected funds.

Session Protection

Your account session uses secure token handling. Logging out from one device ends that session; we do not keep open sessions across browsers by default.

Data Retention

We retain account and transaction records as required by our operating agreements. You can request a summary of data we hold by contacting support with your account ID.

Dispute and Correction Rights

If you believe a term has been applied incorrectly to your account, raise it in writing via email. We will review and respond with the basis for any decision made.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — account access, wallet rules, and what happens if something goes wrong.

These terms apply to anyone who opens or uses a Vipyes account. Eligibility depends on your local law and the regions where we operate — check whether access is lawful where you are before registering.

We can update these terms when our services or applicable rules change. The updated version is posted here with immediate effect. Continuing to use your account after a change means you accept the new terms.

We may suspend or permanently close accounts that breach these terms — including false registration, account sharing, or misuse of bKash, Nagad, or Rocket wallet flows. We will notify you where we are able to.

Contact our support team first — by live chat, email, or the in-app help button. Include your account ID and the specific issue. We review account-level disputes before any formal process applies.

Your bKash, Nagad, or Rocket number is verified against your account at withdrawal. We do not store full wallet credentials on our servers, and session data is protected in transit.

Yes. Email support with your account ID and request a data summary. We retain records in line with our operating agreements and will confirm what we hold on your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.