What We Collect and Why We Keep It
When you open an account, we collect the details you provide — name, contact information, and the payment method you use to fund your wallet. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile your account balance and
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process withdrawals. We also log device type, browser, and session data each time you access the lobby, which helps us detect unusual login attempts and keep your account secure. We do not collect more than we need. Retention periods follow the requirements of applicable law in
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your eligible region — some records, particularly payment transactions, are kept for a defined period to meet financial compliance obligations. You can request a copy of the data we hold on your account by contacting our support team. Availability of certain features and the scope of
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data we process may vary depending on your local law and the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.